Our Commitment: Hassle-Free Returns & Freshness Guarantee
Returns, Refunds & Complaints Policy
At Florist West Green, we take immense pride in being your trusted local florist dedicated to delivering only the freshest flowers to our cherished West Green community, including residents, offices, and local businesses. Our decades of experience allow us to stand firmly behind the quality and freshness of every bouquet. Your satisfaction is our top priority, and so we've set out a clear, fair returns and refund process for your peace of mind.
Fresh Flowers Guarantee
Every arrangement leaving our West Green studio is crafted with care using blooms sourced daily for maximum freshness. We guarantee your flowers will arrive looking beautiful and vibrant. Our freshness promise means your flowers should remain fresh for a minimum of five days from delivery—provided they’re cared for according to our included care instructions.
Damaged-on-Arrival Policy
On the rare occasion your flowers arrive damaged or not up to our usual standard, please let us know immediately. We kindly ask that you notify us as soon as possible—ideally within 24 hours of delivery—and provide a clear photo of the arrangement. This helps us to swiftly resolve the issue and continually improve our service quality.
Refund & Replacement Options
If your flowers are damaged on arrival, do not meet our freshness guarantee, or there is a genuine issue with your floral order, we’ll promptly offer a solution. You may choose from the following options:
- Replacement: We will arrange for fresh flowers to be delivered to you at the earliest opportunity, at no additional cost.
- Refund: If a replacement is not convenient, a full or partial refund can be processed, depending on the nature of the issue.
- Credit: If you prefer, we can offer you store credit towards your next beautiful floral arrangement, perfect for a future special occasion.
Refunds will be processed within 3-5 working days via your original payment method, once the issue is validated.
Freshness Window and Customer Responsibility
Florist West Green guarantees each bouquet for a five-day freshness window when basic care guidance (such as regular trimming, fresh water, and cool placement) is followed. Flowers are a delicate, natural product and some variety-specific factors or unforeseen circumstances may occasionally affect their longevity. If you ever have concerns about the lifespan of your arrangement, we encourage you to reach out during this guarantee window so we can help.
Complaints Process
We are passionate about bringing floral joy to West Green homes and businesses. If you are unhappy with any aspect of your experience—be it service, product quality, or delivery—please contact us directly. Our committed team will aim to acknowledge your concern within one working day and work with you to resolve it as quickly as possible. All complaints are handled personally and confidentially, reflecting our dedication to the local community.
Your Trusted Local Florist in West Green
Florist West Green is proud to be a locally-owned business serving families, friends, companies, and organisations throughout the area. Every bouquet we deliver represents our commitment to quality and fresh flowers, backed by attentive, neighbourly service. Thank you for helping us make West Green bloom brighter!
