Name: TRUE ROMANCE
Brand: Florist West Green
Price: 110.00 GBP
Availability: InStock

Florist West Green Online Ordering Terms & Conditions

Terms & Conditions for Flower Delivery in West Green

These Terms & Conditions (“Terms”) apply to all online flower product orders placed with Florist West Green via our website by customers located in West Green and surrounding areas, including but not limited to any residential, commercial, or organisational addresses. Please read these carefully before placing your order. By purchasing on our site, you agree to be legally bound by these Terms as outlined below.

1. Order Process

Florist West Green offers a streamlined web-based platform for ordering flowers and related products for delivery in West Green and its neighbouring locations. To place an order, follow these steps:

Product Selection: Browse our online catalogue, making your selection and choosing preferred options (such as bouquet size or add-ons, where available).
Personalisation: Provide any requested personalisation details, such as custom messages to accompany your flowers.
Recipient & Delivery Details: Enter the recipient’s full name, delivery address within West Green or surrounding areas, contact details, and your preferred delivery date.
Order Review: Review your basket, ensuring all details are correct. Incorrect information may delay or prevent delivery.
Payment: Proceed to secure online payment, as detailed below.

Upon successful submission and payment, you will receive an order confirmation via our website interface. A contract is formed only once we send this electronic confirmation of order acceptance.

2. Payments

We accept payment for orders placed through our website by the payment methods advertised at checkout. All prices on our site are shown in GBP (£) and include VAT (where applicable). Full payment must be made at the point of order; we do not offer credit or delayed payment terms.

You warrant that you are authorised to use the payment method supplied and that all payment details provided are accurate.

Payments are processed using secure, industry-standard encryption protocols. Florist West Green does not store your debit or credit card information after payment is processed.

3. Delivery Policy

Florist West Green delivers flowers and floral arrangements to addresses throughout West Green and its surrounding districts. Deliveries shall be made to the address and on the date specified during the online order process, subject to availability and weather or external factors beyond our reasonable control.

Whilst we make every effort to meet selected delivery dates and times, these are estimates and not guaranteed, particularly during peak periods (such as Valentine’s Day or Mother’s Day) or where events outside of our control intervene. Delivery charges, if any, will be stated at checkout prior to payment.

In the absence of the recipient at the intended delivery address, we may leave the flowers in a safe place or with a neighbour, or return them to our shop for collection, as per our discretion and local custom. We accept no responsibility for loss or deterioration of products left as per the delivery process.

4. Cancellations and Amendments

4.1 Your Right to Cancel

In line with relevant UK consumer protection regulations, you may cancel your order for standard (non-customised) flower arrangements up to 24 hours before the agreed delivery date for a full refund. To request a cancellation, you must contact us with your order details within the specified timeframe. Orders for same-day or next-day delivery are processed rapidly and may not be eligible for cancellation or changes once submitted.

4.2 Custom, Personalised and Perishable Products

Because flowers and floral arrangements are highly perishable, and often made or selected to order, cancellation rights may not apply or may be restricted. For bespoke or highly personalised orders, or where products are prepared to your specifications, you acknowledge that you do not have statutory rights of cancellation once we have begun processing preparatory work or have sourced special-order materials.

4.3 Amendments and Corrections

If you wish to change your order (such as the delivery address, recipient name, or card message) after placing it, contact us immediately. Whilst we will do our best to accommodate amendments, we cannot guarantee changes can be made, particularly after preparations have commenced or deliveries have been dispatched.

5. Product Substitution and Availability

We strive to accurately represent all flowers and arrangements as pictured and described on our website. However, due to seasonal and supply fluctuations, some varieties may occasionally be substituted with flowers of similar style, quality, appearance, and value. We reserve the right to make such substitutions without notice in the event specific blooms or features become unavailable, ensuring the overall aesthetic and value of your order is maintained.

If a major component of your order is unavailable, we will contact you with possible alternatives or offer a refund. For plant orders and gift items, substitutions of equal or greater value may be made if do so is required to fulfil your order.

6. Returns and Refunds

Given the perishable nature of flowers and related products, returns are not generally accepted unless goods are defective, damaged on arrival, or substantially not as described. If you believe your order is unsatisfactory for these reasons, contact us within 24 hours of delivery, providing evidence (such as photographs) of the issue.

Upon validation of your claim, we may offer a replacement, partial refund, or full refund as appropriate. Deterioration resulting from factors beyond our control after successful delivery (such as incorrect handling or failure to follow care instructions) is not covered by our refund policy.

7. Liability

Florist West Green is committed to providing high-quality products and services. Our total liability in respect of any order, arising out of or in connection with your online purchase and delivery, whether contractual or otherwise, shall not exceed the total price of the goods ordered.

We shall not be liable for any: loss of profit, loss of business, business interruption, loss of business opportunity, indirect, consequential, or special loss or damage; delays or non-performance resulting from events beyond our reasonable control, including but not limited to adverse weather, traffic disruptions, civil commotion, strikes, or unanticipated shortages.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot legally be excluded under UK consumer law.

8. Pricing & Promotions

All prices on the Florist West Green website are correct at the time of publication. We reserve the right to alter prices and promotional offers at our sole discretion and without prior notice. Price changes will not affect orders already confirmed.

Promotional offers and discount codes may have terms and usage restrictions, as stated in any accompanying materials. Misuse, unauthorised reproduction, or attempted fraudulent application of promotional codes may result in order cancellation or refusal.

9. Intellectual Property

All content presented on the Florist West Green website—including images, text, logos, and design—is protected under UK copyright and intellectual property law. Use of this material is permitted solely for personal reference related to the purchase of our products. Any unauthorised reproduction, copying, distribution, or commercial exploitation is expressly prohibited.

10. Customer Responsibilities

You are responsible for ensuring that your order and recipient details are complete and accurate. Florist West Green cannot accept liability for failed delivery or loss resulting from incorrect or incomplete order information supplied by you. Please ensure you check all details thoroughly prior to submission.

You agree to use our website and order process only for lawful purposes and not to submit orders or personal data for fraudulent or misleading purposes.

11. Governing Law and Jurisdiction

These Terms & Conditions, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims), are governed by the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

12. Updates to Terms

Florist West Green reserves the right to modify or update these Terms from time to time to reflect changes in business practices or applicable law. The current version will always be accessible on our website and shall apply to each transaction at the time of placing an order. It is your responsibility to review the Terms prior to each purchase.

13. Application of Terms

These Terms & Conditions specifically apply to all customers ordering flower delivery through our website for addresses in West Green and neighbouring areas. If delivery is requested outside our standard service area, we will confirm acceptance and any additional conditions prior to taking payment or order confirmation.

14. Severance and Waiver

If any provision of these Terms is found by a court to be invalid or unenforceable, the remaining provisions shall continue in full effect. Any delay or omission by Florist West Green to enforce any provision shall not constitute a waiver of that right or remedy.

15. Contact and Further Information

For any questions regarding these Terms & Conditions, your order, or your rights as a consumer, please refer to the information provided on our website or contact us through the available contact forms. We are dedicated to assisting all customers in West Green and the wider local area with efficient and reliable flower delivery services.